1. Consultation and selection

Customer consultation: Customers inquire about vacuum valve related information via phone, email or online platform, including application scenarios, performance requirements, material selection, etc.

Demand analysis: The company's sales or technical team analyzes specific needs based on the information provided by the customer and recommends appropriate vacuum valve models.

Solution customization: If there are special needs, the company provides customized solutions, including valve design, configuration optimization, etc.

2. Orders and Purchasing

Order confirmation: After the customer confirms the product model, quantity, price and delivery date, he formally places the order and pays the deposit.

Production arrangement: The company arranges production plans based on order information, including design, mold making, raw material procurement, processing, assembly, inspection and other processes.

Quality control: During the production process, strict quality control is implemented to ensure that every link meets standard requirements.

3. Delivery and installation

Packaging and delivery: After the product passes strict inspection, it will be professionally packaged to ensure that it is not damaged during transportation, and then arranged for delivery.

Installation guidance: The company provides detailed installation guidance documents and can dispatch technicians to guide the installation on-site according to customer needs.

Installation confirmation: After the installation is completed, technicians will conduct debugging to ensure that the vacuum valve operates normally and there is no air leakage.

4. Usage training

Operation training: Provide customers with vacuum valve operation training, including daily operations, troubleshooting, maintenance, etc.

Manuals provided: Detailed product user manuals and maintenance manuals are provided for customer reference.

5. After-sales service

Regular return visits: The company regularly returns to customers to understand the use of vacuum valves and collect feedback.

Troubleshooting: If customers encounter any problems during use, the company provides timely technical support and troubleshooting services.

Maintenance: Provide regular maintenance services according to customer needs to ensure long-term stable operation of vacuum valves.

6. Repair and replacement

Troubleshooting: After receiving the customer's repair report, technicians will first conduct remote troubleshooting through phone calls, videos, etc.

Maintenance service: If the problem cannot be solved remotely, the company will arrange for technicians to come to repair or replace faulty parts.

Spare parts supply: Ensure adequate spare parts inventory to respond quickly to customer needs.

7. Continuous optimization

Feedback collection: Continuously collect customer feedback to continuously optimize product performance and service quality.

Technology upgrading: Pay attention to industry trends, introduce new technologies and new materials, and continuously improve product competitiveness.